Policies

Laser Works Art, Policies & Terms

Effective Date: August 2026

Welcome to Laser Works Art. To ensure the highest quality results and the safety of our equipment, we ask all customers to review our policies before placing an order.

1. Custom Engraving & Design

• Proof Approval: Production will not begin until a digital proof is approved. Please check all spelling and dates carefully; once approved, Laser Works Art is not liable for errors present in the design.

• Artwork Requirements: For the best results, please provide high-resolution files (300 DPI) or vector formats (AI, DXF, SVG). Low-quality images may require a manual cleanup fee of $35+.

• Social Media: We love showcasing our work! Unless you explicitly opt out, we may photograph your completed project for our portfolio or social media.

2. Customer-Supplied Items

• Absolute Risk: Laser engraving is a permanent, high-heat process. All items supplied by the customer are engraved at the customer's own risk. We do not assume liability for the replacement cost of customer-supplied items.

• Material Verification: We cannot engrave certain materials, check (Restricted Materials Guide) due to the release of toxic gases. We reserve the right to refuse any item we deem unsafe for our equipment.

3. Payment & Pricing

• Payment Terms: For custom orders payment is required to begin work.

• Quotes: Estimates are valid for 15 days from the date of issue.

• Rush Orders: Projects requiring a turnaround of less than 48 hours will incur a 25% rush fee.

• Minimum Order Fee: The minimal charge for any custom individual small order is $25.

4. Returns & Abandoned Property

• Returns: Due to the personalized nature of our work, all custom sales are final. No refunds, returns or exchanges are provided once approved for production.

• Pickup Policy: Completed items must be picked up within 14 business days.

• Abandoned Items: Items left for more than 60 days without communication will be considered abandoned and may be disposed of or sold to recover material costs.

5. Custom Product & Laser Service Warranty Disclaimer

"All custom products and laser services are provided on an 'as-is' and 'as-available' basis.

5.1. Custom Product Variations: Because our custom products are uniquely manufactured or engraved, the customer acknowledges that no two items will be identical. Natural material variations (such as wood grain, leather markings, stone textures, and metal finishes) and slight machine misalignments are normal characteristics of laser processing and are not considered defects.

5.2. Proof Approval & File Accuracy: Customer assumes full responsibility for reviewing and approving all design proofs. Laser Works Art is not liable for errors in spelling, grammar, layout, colour selections, or sizing once a proof has been approved. For direct-file submissions, Laser Works Art is not responsible for defects caused by low-resolution images, incorrect vector lines, or faulty scaling provided by the customer.

5.3. Material Vulnerabilities: Laser Works Art does not warrant that materials—whether sourced by us or supplied by the customer—will react predictably to laser thermal processing. Laser processing on customer-supplied blanks is performed strictly at the customer's risk; Laser Works Art is not liable for replacing or reimbursing the cost of damaged customer-supplied items.

5.4. Exclusion of Implied Warranties: To the maximum extent permitted by applicable law, Laser Works Art disclaims all express or implied warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, durability, and non-infringement.

5.5. Limitation of Liability: In no event shall Laser Works Art be liable for any indirect, incidental, or consequential damages (including lost profits). The total aggregate liability shall be strictly limited to the exact dollar amount paid by the customer for the specific product or service giving rise to the claim."